Shipping Policy

Shipping Policy

Duke Imports Inc. works with a variety of shipping companies to ensure the arrival of your order at the lowest cost to you! All LTL (Less Than Truckload) orders will be carefully checked, stacked high and efficiently wrapped on pallets. If you have any further questions or concerns about shipping please send an e-mail to shipping@dukeimports.com or call (260) 665-1100


Shipping Estimate

Shipping charges displayed on your Order Conformation are just an estimate uniquely based on the order’s weight, cubic measurements, and the delivery destination provided.
All shipping estimates are NON-BINDING and may be subject to additional verification and service charges needed at the time of shipment. The actual total charges will be determined after your order is picked and ready to ship.

Shipping Charges

Payment of freight charges is always the responsibility of the buyer. The buyer bears the cost of the shipment, owns the goods in transit and is responsible for filing any damage claims also known as FOB Origin and Freight Collect. All freight charges that are prepaid with a credit card are subject to a 3% charge.

PLEASE NOTE: ALL FREIGHT CHARGES ARE STRICTLY ON A COLLECT BASIS.

Residential Delivery Charges

All shipping companies (with the exception of UPS and FedEx) have an approximate $50 standard fee applied to all residential deliveries. Shipments with a residential destination are also subject to a fuel surcharge, and extra accessorial charges when a lift gate, a “call before delivery”, or inside-delivery are required.
Tip: International orders will find palletizing most cost-effective. All orders that complete a pallet should ideally be 1000 pounds and 80 cubic feet.

In general, the data you provide to Duke Imports is used to help us communicate with you. For example, to contact customers in response to questions, to solicit feedback, provide technical support, and inform customers about promotional offers. We may share the data with outside parties if we have a good faith belief that access, use, preservation, or disclosure is reasonably necessary to meet any applicable legal process or enforceable governmental request, to address fraud, security or technical concerns, or to protect against harm to the rights, property or safety of our customers or the public as required or permitted by law.

You have the right at any time to prevent us from contacting you for marketing purposes. When Duke Imports sends a promotional communication, the recipient can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. Duke Imports may, however, continue to send you administrative emails, including, for example, periodic updates to our privacy policy.

SHIPPING METHODS AND OPTIONS

Less than Truckload (LTL) Shipping/UPS

Our company works with the best trucking companies to get the highest discount on all shipments. We achieve excellent service at the lowest possible rates for all customers. However, if you are partial to a company, we will try our best to work in conjunction.

Commercial Shipping

Duke Imports Inc. works with a wide range of trucking and transportation companies throughout the country. Customers can benefit and enjoy by getting their merchandise in the most inexpensive, fast, and safest method possible.

Residential/Domestic Shipping

Our shipping companies can even deliver inside the comforts of customer’s homes, but special equipment (i.e., a lift gate) is usually needed to unload and deliver merchandise, so extra charges may apply.

Limited Access Locations

Limited Access Locations require an additional $79.00 delivery charge and include, but are not limited to, schools, churches, mini storage facilities, prisons, military bases and installations, mines, construction sites, fairs, carnivals, navy piers, airports, commercial establishments not open to the public during normal business hours, and expo centers.

International Shipping

Duke Imports Inc. proudly ships throughout the world – including small orders that meet our $500 purchase minimum! Freight forwarders may facilitate international shipments, therefore, we strongly advise that you locate a freight forwarder familiar with shipping to your country. Duke Imports Inc. does not make any freight forwarder recommendations. If no freight forwarder is obtained, the next shipping option is UPS (United Parcel Service). UPS shipping takes approximately 2-3 weeks and is contingent on weight, cube, and shipping destination. For information regarding documentation, requirements, and exemptions for shipping via UPS to your specific country, please consult this UPS page.

http://www.ups.com/ga/CountryRegs?loc=en_US


Freight Forwarding

Duke Imports Inc. welcomes customers’ preferred trucking company or freight forwarder. Simply provide the contact person's name, address and phone number. We strongly advise that customers find a freight forwarder familiar with their country’s import policies. This ensures a full understanding of what to expect with the shipping and receiving process.

PICK-UP Policy

By Customer

Your order will be packaged and ready for pick-up in the least possible time (usually 1 Business Day, depending on the size of your order). Customers must first verify an appointment schedule with our front office.

Payment

We cannot ship, deliver, or release merchandise for pickup until the order has been paid and received in full.
Duke Imports Inc. accepts many forms of payment such as money orders, checks, credit cards, credit, ACH and wire transfers.

Order Changes

If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately by calling us at (260) 665-1100 or sending an email to sales@dukeimports.com.

Order Tracking

You may keep track of your order(s) when you login and go to the “My Account” section. From your “Account Profile” page, select “Order History” and then search for either the Sales Order/Invoice Number or Reference number for the order you are tracking. The same row will contain its corresponding “Tracking Number” column section, with a link available to click on. By clicking on the link, you will be able to obtain details of your order’s whereabouts from the actual shipper.

Refunds & Cancellation

Any customers with cancelled orders will bear the cost of return shipping. Also any order that has been processed in the warehouse is subject to a 20% re-stocking fee.

Missing and or Damaged Items

Each shipment is regarded as a piece count. This means drivers must count and sign the number of cartons and/or pallets as well as the consignee (customer) at the destination. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.